Accessibility statement

We want everyone to be able to use the Air France website and app. This accessibility statement explains our commitment to digital accessibility, the standards we aim to meet, and how to contact us if you need help or want to report an issue.

Air France is committed to making its websites and mobile app accessible for everyone, regardless of ability. To achieve this, Air France is following the Web Content Accessibility Guidelines (WCAG) 2.2, level AA criteria. Following these guidelines helps make its website and app more accessible. This is not only useful for people with disabilities but for everybody.  

We are committed to continuing our digital accessibility efforts across our website and mobile app to improve the criteria that are not yet fully met.

If you experience difficulty accessing content, using a feature, or completing a process due to a digital accessibility issue, or if you would like to share a suggestion for improvement, please contact us at: mail.digital.accessibility@airfrance.fr

This address is dedicated exclusively to questions relating to the digital accessibility of the Air France website and mobile app.

For any other request, please use the appropriate contact channels to receive the assistance best suited to your situation:

Assistance for passengers with disabilities

If you need assistance at the airport or during your journey, our teams are available to accompany you and help you travel in the best possible conditions: https://wwws.airfrance.fr/contact/topic/special-assistance

Trouble logging in to your account

If you have any difficulty accessing your account:

https://wwws.airfrance.fr/contact/topic/flying-blue

Other requests

For any questions, requests for information, or complaints relating to your booking, your trip, or our services, please use our contact portal: https://wwws.airfrance.fr/contact