Your child's arrival

The aircraft exit

After the aircraft lands, a member of our staff accompanies the unaccompanied child to the arrival area, until they reach the pick-up person.*

mother and children

Information for the person picking up the child

The pick-up person* will receive a text message with the aircraft's estimated arrival time.

  • Children traveling alone exit the aircraft after all the other passengers. As such, we invite them to be patient.
  • The pick-up person, chosen ahead of time, must present a photo ID. We will request it before handing them off the child.
  • Depending on the airport's infrastructure, the child may have already collected their baggage. Alternatively, they will do so with the pick-up person.* 

* The pick-up person is the person designated in advance to receive the child and must be of legal age (except for parents and legal guardians who can be under 18 years old).